Loading... Please wait...

Email List


Exchanges & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

Exchanges

1.  Make a copy of your receipt and indicate which item(s) your wish to exchange.

2. Send your exchange to address listed below.

We cannot accept returns or exchanges of opened media products.  We cannot accept returns or exchanges on customized products.

Refunds for unclaimed or undeliverable packages will be processed within 60 days of purchase and will not include shipping costs.

We are not responsible for shipping costs to return any item.  No COD will be accepted.

13th Planet Store

c/o TurnUp Group
209 E Ben White BLVD
STE 210
Austin, TX 78704